All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer free standard shipping to Canada and the United States.
Expedited shipping incurs extra cost and will depend on the destination (Canada and United States only). Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
Not applicable as we are an online store only.
International Shipping
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@simplyjnj.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our Warranty & Return Policy for full details.
If you have any further questions, please don’t hesitate to contact us at sales@simplyjnj.com.