1. Returns and Exchanges (Within 30 Days):
- Eligibility: Customers can return or exchange products within 30 days of purchase as long as the purchased item is unused, in original packaging, and accompanied by proof of purchase.
- Process: To initiate a return or exchange, contact sales_dept@simplyjnj.com with your order number and reason for return. We will provide instructions for returning the product.
- Refunds: Upon receiving and inspecting the returned item, we will process a refund to the original payment method within 3 business days.
2. Warranty (31 Days to One Year):
- Coverage: Our products are warranted against defects in materials and workmanship for one year from the date of purchase. This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
- Claims: If a defect arises within the warranty period, contact our customer service with your order number and a description of the issue. We may request photos or videos to assess the problem.
- Resolution: We offer one replacement per defective product under warranty. If a product is defective, we will replace it only once. Subsequent issues with the same product will not be eligible for additional replacements unless the original defective product is returned for inspection.
- Exclusions: This warranty excludes:
(a) damage caused by accident, abuse, mishandling, or transport
(b) units subject to unauthorized repair
(c) units not used in accordance with SimplyJnJ instructions
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
(f) failure to provide the dated proof of purchase
3. General Conditions:
- Proof of Purchase: Required for all returns, exchanges, and warranty claims.
- Shipping Costs: For returns within 30 days, customers are responsible for return shipping costs unless the item is defective or incorrect. For warranty claims, we cover shipping costs for the replacement product.
4. Return Locations:
- United States
808 Proctor Avenue
Ogdensburg, NY
13669 - Canada
4338 Innes Road, Box 012
Ottawa, Ontario
K4A 3W3
Last update: 2024-12-09